Front Office Agent - INNSiDE Milano Torre GalFa

Descrição da vaga

Job Summary: To manage properly all the activities related to Front Office Department What will I be doing? • Check-in and check-out hotel guests in a timely and professional manner.     • Process all payments according to established procedures.    • Welcome guests in a friendly, prompt, and professional manner    • Register guests, issue room keys and provide information on hotel services and room location • Up-sell rooms when possible, to maximize hotel revenue • Accurately process all cash and credit card transactions in accordance with established procedures  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.    • Respond appropriately to guest complaints   • Make appropriate service recovery gestures in order to ensure total guest satisfaction.    • Perform other duties as assigned.   What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.    • Must be fluent in English; other languages are preferred.    • 1-year experience in a fast environment in the same or similar position in a hotel/resort.  • Passionate for Hospitality and with a  strong attitude to interpersonal relationships

Requisitos