AURA Host Stage - ME Milan Il Duca

Descrição da vaga

Job Summary: The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction. The trainee will help the department in the following activities. What will I be doing? • Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas. • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. • Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. • Manage the guests’ digital experience, according to the global strategy. • Manage customer incidents, following the established protocols. • Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. • Verify material orders following the set product guidelines, for better optimisation of economic resources. What are we looking for? • Bachelor degree • Passion for Hospitality • Very good knowledge of Italian and English

Requisitos