Descrição da vaga
What will be your mission? He/she will be responsible for managing Commercial & Operational reports to deliver outstanding customer service, monitor the performance of group sales segments (MICE events, congresses) and the efficiency / operations for our contact centers which are key channels within the company.Will report to the VP Operational Excellence Analytics within the Business Intelligence Team.What will you do? • Deliver a pull of existing reports that support the business in the group sales area and contact centers. • Improve & develop the reports with new content adapted to business requirements. • Support group segment sales and operational kpis for our contact centers. • Collaborate with the rest of the Business Intelligence team to develop and improve our set of reports & tools. • Develop and implement new procedures for managing quality of the reports of the area. • Assure trustable information and set data validation procedures over the existing information. • Support in the implantation of the Business Intelligence´s strategy of the company What are we looking for? EXPERIENCE • +1-year working with SQL (Big Query Google Cloud is a plus) • +1-year managing reservations data for future estimations/forecast QUALIFICATIONS • High school diploma (Engineering, Economics, Mathematics or similar) • Master in data analytics, revenue management or Big Data is a plus • Fluent in both Spanish & English PREFERRED SKILLS • Knowledge and comfortable with tools such as BigQuery, PowerBI • Knowledge of programming languages: Python and/or R • Results driven and attention for quality • Data-oriented personality • Ability to spot and resolve problems efficiently • Excellent management and organizational skills • Ability to work on your own and as part of a team • Excellent leadership, interpersonal and communication skills Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: • Worldwide experience – diversity of 150 different nationalities. • Career development opportunities full of national and international challenges. • Wide range of training programmes to enhance your skills. • Wellbeing initiatives, including flexible working conditions. • Team member recognition programmes, including Memorable Dates. • Ability to make a difference through our sustainability programme and volunteering initiatives. • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Requisitos
Sobre a empresa
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.
