Front Office Agent - Tenuta di Artimino Member of Melià Collection

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We are looking for Front Office Agent - Tenuta di Artimino Melia Collection Seasonal Job -  March to October Staff House Available Job Summary: To manage properly all the activities related to Front Office Department What will I be doing? • Check-in and check-out hotel guests in a timely and professional manner. • Process all payments according to established procedures.  • Welcome guests in a friendly, prompt, and professional manner    • Register guests, issue room keys and provide information on hotel services and room location • Up-sell rooms when possible, to maximize hotel revenue • Accurately process all cash and credit card transactions in accordance with established procedures • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.    • Respond appropriately to guest complaints.   • Make appropriate service recovery gestures in order to ensure total guest satisfaction.    • Perform other duties as assigned. • Collaborate on Guest Experience tasks. What are we looking for? • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.    • Must be fluent in English; other languages are preferred.    • 1-year experience in a fast environment in the same or similar position in a hotel/resort. • Passionate for Hospitality and with a strong attitude to interpersonal relationships. • Knowledge of Opera Cloud would be a plus. Join us! Your benefits: • Excellent discounts through our global program My Melia Reward for you, your family, and your friends. • Many development and advancement opportunities as part of our global Melia Hotels International family. • Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth! • A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as "We're Social!" is one of our values. • Restaurant Tickets - Meal Vouchers.

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