Job description
GEX - Guest Experience Assistant
Mission:
Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction.
Key Responsibilities:
• Manage guest requests via telephone and personalize their experiences.
• Offer tailored services and apply upselling techniques.
• Handle customer incidents and adhere to departmental standards.
• Utilize management tools and follow improvement plans based on customer feedback.
• Ensure health and safety protocols are followed.
Requirements:
• Education: Training in Tourism, Hospitality, Marketing, or similar.
• Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities.
• Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.
The position can be classified at level C3 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C3: €1.621,40 gross monthly).
The Gross Annual Salary is €22.699,60 in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.
Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.
