Job description
Guest Experience & Sales Agent
🌟 Do you enjoy engaging with people and turning every customer interaction into a sales opportunity?
We are looking for a proactive, energetic, and results-driven Guest Experience & Sales Agent to join our team.
More than simply selling tickets, you'll play a key role in understanding customer needs, recommending the best options, and creating outstanding experiences that drive customer satisfaction and business growth.
If you thrive in a customer-facing environment, have a strong commercial mindset, and enjoy exceeding expectations, we'd love to hear from you.
What You'll Do
Proactively engage with customers, identifying their needs and preferences;
Recommend the most suitable products and ticket options to maximize customer value;
Identify upselling and cross-selling opportunities to drive revenue growth;
Deliver exceptional customer experience through personalized and consultative service;
Process ticket sales accurately and efficiently using the ticketing system;
Handle payments through approved payment methods;
Manage cash operations, including opening, balancing, and closing procedures;
Provide information on schedules, fares, and access points;
Resolve customer queries and escalate issues when required;
Maintain a professional, welcoming, and organized work environment.
What We're Looking For
Skills & Experience
Bachelor's degree (mandatory);
Previous experience in sales, tourism , retail, hospitality, customer service, or similar customer-facing roles;
Strong command of English (mandatory);
Additional language skills are an advantage;
Experience with cash handling, and payment processing is a plus.
Personal Attributes
Passion for sales and customer engagement;
Strong communication and interpersonal skills;
Commercial mindset with a focus on achieving results;
Ability to uncover customer needs and convert opportunities into sales;
Proactive, confident, and self-motivated attitude;
Strong problem-solving skills and attention to detail;
Ability to work effectively in a fast-paced environment and as part of a team.
What We Offer
✨ A dynamic and growing work environment
✨ Initial training and ongoing development
✨ Opportunity to build valuable experience in customer engagement and sales
✨Competitive fixed salary
✨ Performance-based bonus scheme
✨ Fixed-term employment contract (minimum 6 months)
Join Our Team
We are not looking for someone who simply processes transactions.
We are looking for someone who a
