Job description
Mandarin Oriental Ritz, Madrid is seeking a dedicated Laundry Attendant to join our Housekeeping team.
Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.
Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.
About The Role
As Laundry Attendant at Mandarin Oriental Ritz, Madrid, you will be responsible for the flawless presentation and maintenance of all hotel linen, uniforms and guest laundry. Reporting to the Laundry Supervisor, you will perform sewing and mending, ironing, folding, quality checks and inventory tasks, while ensuring compliance with MOHG standards for hygiene, safety and guest service.
Key Responsibilities
• Sew, mend and repair uniforms and linens; perform minor alterations and take measurements when required.
• Operate laundry and finishing equipment (washers, dryers, ironing stations, steamers) to launder, press and fold guest clothing, uniforms and hotel linen to MOHG quality standards.
• Inspect returned linen for quality; report defects to supervisor and ensure correct handling of damaged items (repair, repurpose or dispose).
• Prepare and package guest laundry with correct finishing and labeling; manage timely delivery and collection following hotel standards.
• Maintain laundry and sewing workstations: clean equipment, replace consumables, report faults and follow maintenance procedures.
• Manage linen distribution and stock control: receive and check deliveries, rotate stock, support monthly inventories and collaborate with Stores for replenishment.
• Follow health & safety, Safe & Sound and FLHSSE protocols, maintain COSHH awareness and contribute to a clean, efficient and guest-focused operation.
What We Expect From You
• Practical experience in laundry, ironing and basic sewing; previous experience in luxury hotels is advantageous.
• Excellent attention to detail and commitment to high presentation standards.
• Ability to operate laundry machinery and finishing equipment safely and efficiently.
• Good organisational skills, reliability and a collaborative team attitude.
• Fluent in Spanish and English is preferred; additional languages are a plus.
Our Commitment To You
• Learning & Development: Tailored programmes to support your career growth.
• MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.
• Health & Wellness: Benefits and wellbeing programmes to support work–life balance.
• Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.
How to Apply
If you take pride in presenting excellence and delivering discreet, efficient laundry services, please submit your CV via the Mandarin Oriental careers portal.
Mandarin Oriental is an equal opportunities employer. We value individuality, diverse perspectives and unique backgrounds.
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