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Publicada el 13/10/26

Night host

Almanac Barcelona

Barcelona, Spain

1 vacancy

+50 people applied to this job

Job description

Last 15 days

Permanent

Night Receptionist

Mision

Satisfacer, siguiendo las normas de calidad del hotel, las necesidades de la clientela en cuanto a reservas, asistencia e información, atendiendo a las comunicaciones, realizando para ello las funciones administrativas, de facturación y comerciales, así como asegurar el correcto cierre del día.

Responsabilidades y tareas del puesto

OFRECER EL MAYOR ESTANDAR DE SERVICIO A LOS/LAS HUESPEDES

Realizar de manera cualificada, con iniciativa y responsabilidad la recepción de la clientela y todas las tareas relacionadas con ello.
Ejecutar las labores de atención al cliente en la recepción.
Realizar las gestiones relacionadas con la ocupación y venta de las habitaciones (Reservas, Check In y Check Out).
Realizar labores propias de la facturación y cobro.
Recibir, tramitar y dirigir las reclamaciones de los clientes utilizando el enfoque SEDAS.
Colaborar y sustituir al/la Jefe/a de Recepción de las tareas propias del mismo.
Auditoría nocturna.

Conserjería:

Realizar de manera cualificada, con iniciativa, autonomía y responsabilidad de la asistencia e información a la clientela y de los trabajos administrativos correspondientes.
Atender a la clientela en los servicios propios de conserjería.
Informar a los clientes sobre los servicios del hotel.
Ejecutar las labores de atención a la clientela en los servicios solicitados.
Recibir, tramitar y dirigir las reclamaciones de la clientela a los servicios correspondientes.

Requirements

Minimum degree

None of the above

Experience

No experience

Report offer

About the company

Almanac Barcelona

Barcelona, Spain

Hotel Chain

Awaken your senses to a new kind of hospitality experience and unlock the essence of Almanac Hotels. Almanac Barcelona is the first in the collection of hotels and it has just opened its doors in the month of November 2017. Located on Gran Via de les Corts Catalanes 619-621, the new hotel features 91 luxurious accommodations. In a prime location, the hotel is steps from Passeig de Gràcia, where guests can find stylish shopping, restaurants, bars and museums. For architecture lovers, the Avenue is home to some of the city’s most important Modernist buildings. Yet, just below the city center you can be on the seaside in Barceloneta enjoying the beach and cafés. Barcelona sizzles with bold creativity. If you wish to be where the cultural junction meets the urban landscape, then Almanac Barcelona is the perfect choice.

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Reception (Islas Baleares) Job