Descrição da vaga
What will be your mission? As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. What will you do? • Provide excellent customer service that promote satisfaction. • Welcome and acknowledge all guests according to company standards. • Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). • Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. • Be aware and offer the different products and services available at the hotel’s restaurant. • Review daily specials and changes on the menu with the correspondent F&B team. • Handle restaurant reservations. • Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. • Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. • Fulfill processes and procedures related to product set ups, quality and service according to brand standards. • Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. • Identify opportunities to increase the F&B Department income by Upselling. • Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. • Follow all relevant health department rules/regulations and all customer service guidelines. What are we looking for? • Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable. • Vocational training on hospitality/F&B. • Fluency in local language and knowledge of English is highly valuable. • Working knowledge of various computer software programs (Microsoft Office, POS, etc). • Customer service focus. • Active listening and effective communication skills. • Focus on detail. • Sales oriented. • Ability to work on your own and as part of a team.
Requisitos
Sobre a empresa
Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.
