Spa Manager

Descrição da vaga

MISSION: Responsible for the implementation of strategy, the standards, attributes, products and the optimization of operational efficiency the kitchen operations.   Your Tasks: • Implement the Spa’s service and product offer and ensure that they are implemented and executed correctly.  • Adapt Spa services protocols and standards, supporting the implementation and ensuring that the team knows and understands all manuals and departmental programmes and standards.   • Implement the Spa’s sales strategy, according to the customer segments, supporting the creation of marketing campaigns.       • Support in the search for local strategic partnerships that are aligned with the brand’s philosophy and that allow to give greater value to the local product offered.  • Negotiate with suppliers following established product guidelines.  • Raise awareness on the Spa and Wellness through presentations to stakeholders to attract future customers.   • Research and develop innovative plans and programmes that keep the Spa at the forefront.  • Participate in events focused on Wellness and Spa, to publicize the Spa’s concept and product.  • Approve departmental orders, keeping track of inventories and costs   • Search and analyse information on the competitors to maintain the positioning of the Spa.                                                          • Design and develop internal and external promotion programmes to sell Spa treatments and services.   • Coordinate, support the implementation and analyse the pilots in their area.  • Manage the hotel's seasonal closure and reopening processes.   What are we looking for: University and/or higher degree in Business Management, Tourism, Marketing and/or related to the position.  • Knowledge of digital tools for the management of SPAs and technology related to the area.  • Knowledge of clinic, beauty salon, spa club, day spa, etc. treatments.   • Knowledge of the products used in the spa.  • Knowledge of product application and dosing.  • Knowledge of massage techniques, body and facial treatments.  • Knowledge of beauty and cosmetology.  • Financial knowledge  • Knowledge of hotel operations.  • Team management and talent development.  • Vocation for service.   • Analytical capabilities.  • Excellent communication skills.  • Problem-solver.  • Proactivity and Innovation.  • Organisation and planning.  External: 3 years in a similar position in the wellness/wellbeing sector and/or hotel sector.  Internal: At least 2 year’s experience in the spa or other guest-facing department

Requisitos