Executive Housekeeper

Descrição da vaga

EXECUTIVE HOUSEKEEPING MISSION: Responsible for all administrative and operational tasks within the department. This role ensures that guest rooms and public areas meet hotel and brand standards and that all cleaning procedures are implemented effectively.  Your Tasks: • Efficiently and responsibly manage, oversee, and monitor all tasks assigned by management.  • Be responsible for the quality of service provided through customer satisfaction metrics from feedback portals and mystery guest assessments.  • Ensure the proper use of the hotel’s IT tools and applications.  • Oversee all daily cleaning and maintenance operations of guest rooms and common areas.  • Coordinate the activities of cleaning staff.  • Establish work schedules and shifts based on assigned workload, occupancy, and the hotel’s needs.  • Assign daily tasks and supervise the work of housekeepers and cleaners.  • Ensure proper interdepartmental communication through the tools provided for that purpose.  • Ensure the correct training of new staff.  • Ensure adherence to control procedures for the supply of linens (sheets, towels), cleaning products, room amenities, and supplies.  • Provide staff with all necessary materials to perform their duties correctly.  • Be responsible for the results and proper execution of departmental inventories.  • Be responsible for the results and proper execution of cleaning processes, standardization, and room equipment.  • Ensure the proper execution of periodic deep cleaning programs (fumigation, mattress rotation, floor polishing, upholstery cleaning, curtain and decorative cleaning, etc.).  What we are looking for: • A university degree or Higher Education in Tourism, Hospitality, or a related field is preferred.  • Language Skills:   Advanced English. Knowledge of a second language is a plus.   • Knowledge of hotel operations.  • Knowledge of hotel management software.  • Knowledge of check-in and check-out procedures.  • Ability to supervise and coordinate payment transactions.  • Advanced proficiency in Microsoft Office Suite.  • Skills in handling complaints and claims.  • Effective communication.  • Team management and supervision.  • Service-oriented attitude.  • Organization and planning.  • Proactivity and innovation.  • Planning and organizational skills. • Internal: Minimum of 2 years of experience in the Housekeeping Department

Requisitos