Resident Manager - Palazzo Cordusio Gran Meliá (Milán)

 

Reporting directly to the General Manager, you will be responsible for ensuring operational excellence across the hotel, overseeing the day-to-day operations while delivering an exceptional luxury guest experience.

 

Your main responsibilities will include:

 

• Planning, coordinating, supervising, and optimizing the operations of all hotel departments, ensuring the highest standards of quality and service.
• Leading and inspiring hotel teams, fostering a culture of high performance, collaboration, and guest-centricity.
• Delivering a personalized luxury experience by paying close attention to every detail and promoting a genuine culture of hospitality.
• Ensuring the correct implementation of Meliá Hotels International's procedures, standards, and policies, in line with the company's strategy and the Gran Meliá brand identity.
• Monitoring operational performance, identifying improvement opportunities, and driving initiatives that enhance both service excellence and business results.
• Working closely with the General Manager to achieve business objectives, maximize guest satisfaction, and support the development of internal talent.

 What are we looking for?

 

• Minimum of 2 years' experience as a Resident Manager, Executive Assistant Manager, or Hotel Manager in luxury hotels.
• Previous experience in 5-star urban luxury hotels, preferably within the luxury segment.
• Strong ability to lead hotel operations with a guest-centric mindset, exceptional attention to detail, and a passion for excellence.
• Dynamic professional with a natural host profile, outstanding communication skills, and the ability to inspire and develop high-performing teams.
• Proven experience in people management, talent development, and leading multidisciplinary teams.
• Strong analytical skills, results-oriented mindset, and the ability to perform effectively in demanding luxury hospitality environments.
• University degree, preferably in Hospitality Management, Tourism, Business Administration, or a related field.
• Fluency in English and Italian is required. Knowledge of a third language (Spanish, French, or German) will be considered a strong asset.