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12 3 4

Publicada el 19/03/26

Coordinador/a GGT German Madrid 1

Minor Hotels Europe & Americas

Madrid, Spain

1 vacancy

13 people applied to this job

Job description

Last 15 days

Permanent

Reservations Manager

We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid. The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients. We are looking for a highly organized, detail‑oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‑focused environment. The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe. • Functions: - Support agents on their daily tasks - Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them. - Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers - Define prioritizations in order to achieve our goals and organize the team accordingly. - Go outside the box and detect improvement areas in order to have more efficient process and procedures • Requirements: - Have experience in Groups and Events handling and/or the Hotel Sector. - Knowledge of German is a must - Be a goal-driven, determined person being able to meet deadlines and work well under pressure. - Have the ability to effectively multi-task and juggle multiple responsibilities at once - Cooperative and communicative attitude with co-workers, managers and employees. - Excellent communication skills and ability to lead and guide - Organized and methodical person - Critical thinker and problem-solving skills essential • Offered - Integration into a dynamic team, focused on excellent service. - Commissions as a percentage of objectives. - Remuneration according to the position. - Continuing Training Plan to enhance professional development - Access to the e learning training platform. - Possibility of functional, national and/or international mobility. - Incentives and Benefits Plan. - Ticket Restaurante. - Hybrid work model. Monday to Friday. Time slot 08:00-20:00 - Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation . Food and Beverages, among others; - Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.

Requirements

Minimum degree

None of the above

Experience

Not required

Report offer

About the company

Minor Hotels Europe & Americas

Madrid, Spain

Hotel Chain

Website

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

What is the average salary of a Jefe de Reservas?

salario promedio por año30.417 €

The average annual salary for this position is around 30.417€. Salaries for a Jefe de Reservas typically range from 27.583€ to 33.250€.

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Job description

Requirements

What is the average salary of a Jefe de Reservas?

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