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Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Meliá Hotels International

Milán, Italy

1...45 6

Publicada el 26/01/26

Guest Service Line Appartenente alle Categorie Protette - Melià Hotels International

Meliá Hotels International

Milán, Italy

1 vacancy

3 people applied to this job

Job description

Latest 24h

Permanent

GEX - Guest Experience Assistant

Mission: Ensure efficient operation of the guest service line, addressing customer requests and striving for total satisfaction. Key Responsibilities: • Manage guest requests via telephone and personalize their experiences. • Offer tailored services and apply upselling techniques. • Handle customer incidents and adhere to departmental standards. • Utilize management tools and follow improvement plans based on customer feedback. • Ensure health and safety protocols are followed. Requirements: • Education: Training in Tourism, Hospitality, Marketing, or similar. • Skills: Knowledge of telephone service, proficiency in Office 365, strong communication, problem-solving, and teamwork abilities. • Experience: 1 year in a similar external role, and at least 6 months in a customer-facing department.

Requirements

Experience

Not required

Residence

Indifferent

Minimum degree

No Qualifications

Report offer

About the company

Meliá Hotels International

Palma de Mallorca, Spain

Hotel Chain

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

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