Groups & Events Executive (Castillo Hotel Son Vida)

Job description

POSITION PURPOSE Responsible for preparing all event documentation and coordinating with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. ESSENTIAL FUNCTIONS Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Prepares corporate events proposals and contracting of the event. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Leads customer site inspections. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Follows up with customer post-event. Responds to and handles guest problems and complaints. Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. What's in it for you: Career growth opportunities in a fast-growing international brand Exclusive rates at Marriott International hotels worldwide Physiotherapy services Associate Assistance Program Excellent learning and development opportunities Employee referral program Discounts at our restaurants Free golf training courses and special rates

Requirements