Head Waiter/Waitress

Job description

About the Company Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 91 venues in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world. About the Role We are seeking an experienced and charismatic Head Waitress to join our Lifestyle dining division venue: L'Amo Bisto del Mare in Dubai. The Head Waitress performs duties in a pleasant, conscientious, energetic and professional manner to ensure guest satisfaction in order to ensure they have a memorable experience and return again. Responsibilities Knows and uses the service guidelines by the brand guideline. Prompt, and courteous greeting of customers. Take orders and deliver food to customers on the table in an accurate and timely manner. Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations and obtain the feedback of the customer. Follow sequence of service standards as per brand guidelines. Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers. Ensure food quality and consistency is delivered at all times. Manage the set up and close down of tables within section. Divide restaurant into sections for each shift and ensure fair allocations. Ensure full closing procedures are carried out consistently and thoroughly. Ensure tables are turned around and ready with minimal delay. Maintain cleanliness and hygiene standards. Ensure the cleanliness and refilling of condiment sets and napkin containers. Coordinating with cashier to handle accurately order invoices and tips. Keeps all work stations and equipment as clean as possible at all times. Attend all regular departmental briefings and contribute to an open communication within the assigned team. Performs other duties pertinent to this job as assigned. Qualifications Minimum 2 years of experience in similar positions in a high-volume, fine dining restaurant. Excellent in English, Italian is a must. Good communications and interpersonal skills. Customer oriented with a positive attitude and smiling face. Cooperative and self-giving team player. Ability and willingness to perform under stress. Positive and high energy level.

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