Guest Experience Internship - Kimpton Vividora Barcelona

Job description

What’s the internship? As Guest Experience intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. Your day-to-day •Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests. •Check guests in, provide information on hotel services and room location. •Ensure required identification is taken from guests at check-in in line with local legislative requirements •Answer phones in a prompt and courteous manner. •Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. •Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. •Accommodating general and unique requests. What we need from you •Currently studying a bachelor’s degree in hospitality or related field. •Possibility to sign an agreement with your school for at least 4 months preferably. •Previous hotel knowledge and experience in operational departments will be valuable. •Must be fluent in English. •Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us •Economic compensation. •Uniform and laundry service for the uniform. •Training programmes and access to IHG’s training tool. •Discounted international room rates. •Meals included on shift. •Cool environment and lots of fun!

Requirements