What will be your mission?
Join the F&B Team at Tivoli Marina Vilamoura Algarve Resort in Portugal as an Intern
As a F&B Service Intern (M/F) , you will be responsible for trainig and collaborating with the hotel team in the F&B service, from preparation to serving and coordinating the service with the kitchen team, complying with internal standards and procedures in order to guarantee a quality and excellent service, exceeding customer expectations.
What will you do?
- Provide excellent customer service that promote satisfaction.
- Welcome and acknowledge all guests according to company standards.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
- Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
- Be aware and offer the different products and services available at the hotel’s restaurant.
- Review daily specials and changes on the menu with the correspondent F&B team.
- Handle restaurant reservations.
- Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
- Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
- Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
- Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
- Identify opportunities to increase the F&B Department income by Upselling.
- Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
- Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
- We are looking for F&B Service Interns
- Vocational training on hospitality/F&B/kitchen .
- Fluency in local language and knowledge of English is highly valuable.
- Ability to work on his/her own and as part of a team.
- Organizational skills.
- Ability to work under pressure.
- Customer service oriented.
- Focus on detail.
Internship Benefits
- International experience in a diverse environment with over 150 different nationalities.
- Meals provided in the staff cafeteria.
- Shared accommodation in a staff apartment, with shared rooms.
- Uniforms provided, including laundry service.
- Internship certificate upon completion.
- Career development opportunities with both national and international challenges.
- A wide range of training programs designed to develop professional skills.
- Well-being initiatives and other benefits applicable for Tivoli Marina Vilamoura employees.
