Job description
As a Front Desk Agent at DoubleTree by Hilton Madrid-Prado, you will serve as the primary ambassador of hospitality at our boutique property in the heart of Madrid. Your mission is to ensure operational excellence and uphold Hilton’s brand standards, delivering a seamless, personalized, and efficient experience for every guest from arrival to departure. Key Responsibilities: · Manage the full guest cycle, including check-in, check-out, and precise billing procedures. · Oversee reservation management and maintain fluid coordination with Housekeeping and other departments. · Handle guest inquiries and complex issues with professional diplomacy and efficient problem-solving. · Provide expert recommendations on hotel facilities and local cultural attractions. · Maintain high standards of safety and operational continuity across all assigned shifts. Requirements: · Experience: Minimum 1-2 years in a similar role within the luxury or upscale hospitality sector. · Languages: Full professional proficiency in English and Spanish. Additional languages are a distinct advantage. · Competencies: Results-oriented mindset, impeccable grooming standards, and adaptability to rotating shift schedules. Benefits: · Access to the GO Hilton Team Member Travel Program, offering exclusive discounted room rates worldwide for team members, family, and friends. · Opportunity to work in a dynamic and professional environment committed to international standards of service.
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Ubicación de la vacante
About the company
PANORAM HOTEL MANAGEMENT es el gestor hotelero multi-marca, pionero en España en la integración de modelos y sistemas avanzados para la gestión operativa de establecimientos hoteleros. Contamos con una trayectoria de más de 25 años de experiencia en gestión de todo tipo de modelos operativos, incluyendo propiedad, arrendamiento, management y franquicia, generando la máxima rentabilidad de las inversiones en los establecimientos hoteleros. Gracias a nuestra alta capacidad de anticipación y adaptación a las necesidades del sector hotelero, somos líderes en nuestros mercados por resultados en ventas y posicionamiento de productos.
