Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes.


En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Mission: To be responsible for maintaining a safe and clean environment according to the set standards in order to provide guests with an exceptional experience.What will I be doing?<ul><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Maintains the overall cleanliness of rooms and public areas by cleaning thoroughly as specified in the departmental SOPs.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Maximises job efficiency by maintaining supplies and working equipment as instructed and by adhering to SOPs and training.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Wear safety protection equipment as provided in line with the department regulations and any local legislative requirements.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Maintain the upkeep of uniform and provided tools given.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Monitor and control supplies and minimize waste within all areas of housekeeping.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Respond to complaints, and special requests and take action to ensure guest satisfaction.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Performs other cleaning duties as required.</li></ul> What are we looking for?<ul><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">The ideal candidate must have 6 months to 1 year of relevant experience in the field or in the hospitality industry.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Must be customer service driven and detail-oriented.</li><li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Must be a team player and have good verbal and written communication skills in English.</li></ul>

Housekeeping Attendant -San Lawrenz Melia Collection

Mission: To manage properly all the activities related to Front Office Department.What will I be doing?<ul><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Check-in and check-out hotel guests in a timely and professional manner.    </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Process all payments according to established procedures.   </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Welcome guests in a friendly, prompt, and professional manner.   </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Register guests, issue room keys and provide information on hotel services and room location.</li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Up-sell rooms, when possible, to maximize hotel revenue.</li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Accurately process all cash and credit card transactions in accordance with established procedures.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure that the desk premises are always kept tidy, clean and maintained.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Assist the night team if required, due to sick leave or vacation leave of any team members.</li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.   </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Respond appropriately to guest complaints.  </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Make appropriate service recovery gestures in order to ensure total guest satisfaction.   </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Efficiently use the different customer experience management tools. </li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Perform Courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Manage Online and Phone reservations, confirm reservations and cancellations.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Assist other departments with the delivery of room amenities/gifts if necessary.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Inspect rooms from a housekeeping perspective if necessary.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Assign room according to guest request and preferences whenever possible.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Accommodate requests for room changes when possible.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">File guest paperwork or documentation.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Provide luggage assistance upon arrival and departure.</li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Answer incoming calls and place outgoing calls, direct calls to guest rooms, staff, or departments. </li><li style="text-align:justify;line-height:150%;font-size:14.0pt;font-family:Calibri, sans-serif">Assist the Front Desk Management with administrative tasks.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Escort guests and clients to rooms or other hotel facilities.</li><li style="text-align:justify;line-height:150%;background-color:white;font-size:14.0pt;font-family:Calibri, sans-serif">Perform other duties as assigned. </li></ul>What are we looking for?<ul><li style="text-align:justify;line-height:21.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li style="text-align:justify;line-height:21.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Must be fluent in English; other languages are preferred.   </li><li style="text-align:justify;line-height:21.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">1-year experience in a fast environment in the same or similar position in a hotel/resort. </li><li style="text-align:justify;line-height:21.0pt;font-size:11.0pt;font-family:Calibri, sans-serif">Passionate for Hospitality and with a strong attitude to interpersonal relationships</li></ul>

Front Office Agent - San Lawrenz Melia Collection

Mission: The Front Office Supervisor will supervise and coordinate the shift activities at the Front Desk, and act as a liaison between guests and Management in order to provide efficient, prompt, courteous, trouble-free and proactive service to customers; hence maximise rooms revenue and guest satisfaction. What will I be doing?<ul><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Greet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards. </li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Check-in and check-out process following brand standards </li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Issue room keys and provide information on Hotel services and room location</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Provide touristic information and assist the Concierge team with requests and booking of services when needed</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Escort guests and clients to rooms or other Hotel facilities and provide luggage assistance upon arrival and departure if required</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Manage online and phone reservations when required while on duty</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Answer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departments </li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Assist in training new team members and monitor their performance.</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure that SOPs and daily checklists are being followed and implemented.</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure the desk is covered at all times.</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Have full awareness of the current daily status of the Hotel.</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Ensure smooth handover to the next shift.</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Process all payments according to established procedures.   </li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Up-sell rooms when possible, to maximize hotel revenue</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Complete any required reporting (financial and non-financial)</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Inspect guests rooms from an Housekeeping perspective if and when required</li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Respond appropriately to guest complaints  </li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Make appropriate service recovery gestures in order to ensure total guest satisfaction.   </li><li style="text-align:justify;line-height:21.0pt;font-size:14.0pt;font-family:Calibri, sans-serif">Collaborate on and follow company policies, practices and procedures in order to maintain internal controls</li><li style="font-size:14.0pt">Perform other duties as assigned.  </li></ul>What are we looking for?<ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:21.0pt;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.   </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:21.0pt;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Must be fluent in English; other languages are preferred.</li></ul><ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:21.0pt;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">2-3 years of experience in a fast environment in the same or similar position in a hotel/resort. </li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:21.0pt;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Passionate for Hospitality and with a strong attitude to interpersonal relationships</li><li style="color:#888888;margin-bottom:0.0cm;text-align:justify;line-height:21.0pt;margin-top:0.0cm;margin-right:0.0cm;font-size:14.0pt;font-family:Calibri, sans-serif">Knowledge of Opera Cloud is an asset</li></ul>

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Housekeeping Attendant -San Lawrenz Melia Collection

Front Office Agent - San Lawrenz Melia Collection

Front Office Supervisor- San Lawrenz Melia Collection

Housekeeping Attendant -San Lawrenz Melia Collection

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