Descrição da vaga
MISSION: Responsible for the implementation of strategy, the standards, attributes, products and the optimization of operational efficiency the kitchen operations.
Your Tasks:
• Implement the Spa’s service and product offer and ensure that they are implemented and executed correctly.
• Adapt Spa services protocols and standards, supporting the implementation and ensuring that the team knows and understands all manuals and departmental programmes and standards.
• Implement the Spa’s sales strategy, according to the customer segments, supporting the creation of marketing campaigns.
• Support in the search for local strategic partnerships that are aligned with the brand’s philosophy and that allow to give greater value to the local product offered.
• Negotiate with suppliers following established product guidelines.
• Raise awareness on the Spa and Wellness through presentations to stakeholders to attract future customers.
• Research and develop innovative plans and programmes that keep the Spa at the forefront.
• Participate in events focused on Wellness and Spa, to publicize the Spa’s concept and product.
• Approve departmental orders, keeping track of inventories and costs
• Search and analyse information on the competitors to maintain the positioning of the Spa.
• Design and develop internal and external promotion programmes to sell Spa treatments and services.
• Coordinate, support the implementation and analyse the pilots in their area.
• Manage the hotel's seasonal closure and reopening processes.
What are we looking for:
University and/or higher degree in Business Management, Tourism, Marketing and/or related to the position.
• Knowledge of digital tools for the management of SPAs and technology related to the area.
• Knowledge of clinic, beauty salon, spa club, day spa, etc. treatments.
• Knowledge of the products used in the spa.
• Knowledge of product application and dosing.
• Knowledge of massage techniques, body and facial treatments.
• Knowledge of beauty and cosmetology.
• Financial knowledge
• Knowledge of hotel operations.
• Team management and talent development.
• Vocation for service.
• Analytical capabilities.
• Excellent communication skills.
• Problem-solver.
• Proactivity and Innovation.
• Organisation and planning.
External: 3 years in a similar position in the wellness/wellbeing sector and/or hotel sector.
Internal: At least 2 year’s experience in the spa or other guest-facing department
