Procura um emprego de Especialista em Suporte ao Cliente?Nós servimo-lo!

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers. Your mission: Under the supervision of the Aura Manager and the Assistant Aura Manager, the Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction by ensuring continuous compliance with the highest standards. What You Will Do Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. Use the different customer experience management tools efficiently. Be aware of the Voice of the Customer results and comply with the defined improvement plans.Manage customer incidents, following the established protocols.Be knowledgeable about Lisbon and be able to offer services and products according to customers' preferences.Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently.What We Are Looking For Minimum 2 years of experience in the role.High level of Portuguese and good EnglishHospitality degree.Quality and customer service oriented.

Requisitos

Experiencia

Não é necessário

Residencia

Indiferente

Titulación mínima

Sem formação

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Sobre a empresa

Meliá Hotels International

Palma de Mallorca, Espanha

+4 empleados

Outros

Website

Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.

Qual é o salário médio de um Especialista en Soporte al Cliente?

salario promedio por año11500 €

O salário médio anual para esta posição é de aproximadamente 11500€. Os salários para um Especialista en Soporte al Cliente geralmente variam entre 11000€ e 12000€.

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