Descrição da vaga
ME Lisbon is a luxury hotel that is part of the prestigious Meliá Hotels International chain. Located in the heart of Lisbon, our hotel offers a unique and sophisticated experience, combining avant-garde design with exceptional service for our guests. Mission: Support the seamless coordination of guest requests across Rooms Division, acting as a key link between guests and operational teams, ensuring a smooth, efficient, and elevated guest experience aligned with ME Lisbon’s luxury standards. What will you have to do? • Handle guest requests and inquiries via telephone, ensuring efficient, professional, and guest-oriented service. • Personalize the guest experience by anticipating needs and promoting hotel and destination services through upselling and cross-selling techniques. • Manage and resolve guest complaints and incidents in accordance with established procedures, contributing to effective service recovery. • Act as the central point of contact between guests and operational departments such as Housekeeping, Maintenance, and Room Service. • Coordinate and follow up on requests with a strong sense of ownership, ensuring timely execution and attention to detail. • Use internal systems and tools to register, monitor, and follow up on guest interactions and requests and maintain accurate records to support daily operations and reporting. • Collaborate with teams in the implementation of improvement plans based on Voice of the Customer feedback, contributing to the continuous enhancement of the guest experience. What are we looking for? • 1 to 2 years of experience in hospitality, ideally within Rooms Division or Guest Service. • Highly organized, detail‑oriented profile with strong administrative capabilities. • A proactive and hands‑on attitude, with the ability to anticipate needs and take initiative. • Guest‑centric mindset with excellent communication skills in Portuguese and English. • Ability to perform in a fast‑paced environment, managing multiple priorities with precision. • Positive energy, team spirit, and a genuine interest in creating memorable guest experiences.
Requisitos
Sobre a empresa
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.