Front Office Manager - GOZO

Mission: Your role oversees the customer-facing aspects of Hotel Ben Marsalforn Affiliated by Melia, Casa Azure Melia Collection and Palazzo Giuseppe Melia Collection located in Gozo, ensuring a positive and efficient experience for guests, profitability, control costs and quality standards to guarantee total guest satisfaction.

What will you have to do?

• Supervise and coordinate all Front Office operations
• Ensure the smooth running of shifts and the quality of reception services provided
• Ensure compliance with hotel and Melia Hotels International procedures and quality standards
• Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations
• Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly
• Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc.
• Set and optimize the team's upselling targets

• Conduct ongoing training with existing team members and ensure that new team members are certified as required

• Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients. 

What are we looking for?

• At least 2-3 years of experience in a similar role 
• High level of English and the knowledge of a second language will be a plus
• University degree in Hospitality
• Knowledge of PMS Opera Cloud would be a plus
• Strong leadership, personnel management, and decision-making skills.