WAITER/BARTENDER INNSiDE Luxembourg CDD (M/F/X)

MISSION: Prepare and serve drinks and cocktails to the outlet’s customers in compliance with the service manuals and the correct management of the counter.

OPERATIONS

• Manage the operation of their outlet.   where
• Carry out total control and daily inventory of crockery, glassware, cutlery, table linen, table centrepieces, decorations.
• Report via EISI on the status of their outlet, according to internal procedure.
• Supervise and ensure compliance with preventive maintenance and deep cleaning of their outlet.
• Control and supervise the correct lighting, air conditioning and music in their outlet.
• Monitor the status of their menus, wine lists, promotions.
• Ensure compliance with the layout by outlet according to brand.
• Ensure compliance with their outlet’s opening and closing checklist.
• Ensure compliance with health and safety regulations.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.