Groups & Events Executive ME London

Your role

• Be the main point of contact for confirmed groups, guiding clients from the initial handover through planning, arrival and departure.

• Prepare proposals, quotations and contracts for social events and meetings with fewer than 10 bedrooms.

• Coordinate accommodation, catering, meeting spaces and additional services, communicating clear requirements to all departments.

• Prepare and distribute event orders and group summaries, ensuring teams have the information they need to deliver a seamless experience.

• Build strong client relationships, anticipate needs and identify opportunities to enhance each booking through additional hotel services.

• Monitor deposits and payment schedules, update pro-forma invoices and check final billing for accuracy.

• Attend operational briefings, coordinate pre-event meetings and support site inspections when required.

• Maintain regular contact with clients during their event or stay, resolve issues promptly and gather feedback to encourage repeat business.

About you

• At least two years’ experience in a similar groups and events role within a hotel of a comparable standard, with experience in meetings, incentives, conferences and events (MICE).

• Strong knowledge of hotel operations and confidence using hotel management or customer experience systems.

• Excellent organisational skills, attention to detail and the ability to manage several bookings and deadlines.

• A confident communicator who builds positive relationships with clients and colleagues.

• A commercial approach, with the ability to identify opportunities to increase revenue while enhancing the guest experience.

• A proactive approach to solving problems and a genuine passion for personalised service.

• Advanced written and spoken English; additional languages would be an advantage.

• A degree in Tourism, Hospitality, Marketing or a related subject is preferred.

Bring your talent to ME London

Join a team where your creativity, attention to detail and passion for hospitality can help shape memorable experiences.

Because belonging to the great Meliá family is being VIP  

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty
• Payday Parties