Descrição da vaga
Job mission: As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection. Your responsibilities: • Bring the ME brand to life through service style, guest interaction and atmosphere • Curate and elevate the end-to-end guest journey, from arrival to departure • Build strong relationships with VIP, loyal and high-value guests • Anticipate guest needs and deliver personalised, meaningful experiences • Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy • Collaborate with Marketing to support events, activations and cultural programming • Identify opportunities to enhance guest experience and perceived value • Monitor guest feedback and implement continuous improvements • Coordinate with all departments to ensure seamless and elevated service delivery • Contribute to the development of signature touchpoints and brand-led experiences What are we looking for: • Experience in luxury or lifestyle hospitality environments • Background in Guest Experience, Front Office leadership, VIP relations or concierge • Strong understanding of high-end service and personalised guest journeys • Charismatic, emotionally intelligent and guest-focused approach • Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy) • Excellent communication and interpersonal skills • Ability to think strategically and execute operationally • Strong organisational skills and attention to detail • Commercial awareness and understanding of guest value perception • Fluency in English (additional languages are a plus)
Requisitos
Sobre a empresa
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.