Descrição da vaga
IntroductionAt The Alpina Gstaad, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination—it is an experience where nature, culture, and luxury harmoniously converge. Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad. Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us. Responsibilities Active support and confident deputy for the Head Concierge Taking charge of the lobby team in the absence of the Head Concierge Efficient organisation and reliable execution of all internal and external guest assignments Competent first point of contact for guests facing any concerns or challenges Secure management of mail and monitoring of the fire alarm systems Timely forwarding of incoming guest messages Sale of hotel services and fulfilment of individual guest requests with the utmost discretion Ensuring smooth and seamless operations at the lobby—both operationally and in personnel matters Professional and solution-oriented handling of guest complaints Strict compliance with hotel-specific standards and the Quality Management System (AMS) Consistent adherence to and implementation of standards in the Environmental Management System (EMS) Independent handling and coordination of all reservations (tee-times, taxis, external restaurants, etc.) Why Join Us?At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits: Staff accommodations – different categories within the region are available for our seasonal employees Customized training programs
Requisitos
• Completed education in hotel management • Proven experience in a similar position in a comparable luxury hospitality environment • Strong leadership skills and a genuine team player • Excellent command of English and at least one additional language (German or French) • Confident, professional and authentic manner – both verbally and in written communication • In-depth knowledge of the local culture and offerings is a major advantage • Thorough understanding of all front desk and concierge operations • Outstanding organisational skills and a structured approach to work • Sensitivity to situations and people – able to anticipate needs and act proactively
Sobre a empresa
HOTELCAREER.com opens your doors to new job opportunities With a job platform specialising in the hospitality, gastronomy and tourism industry, you have an interesting selection of job offers to choose from. Luxury hotels, resorts as well as Michelin starred restaurants and many other companies and establishments publish their job offers on our platform. We attract future employees from the respective sector for the companies advertising jobs and vice versa. Imagine being a hotel director or head chef for an upper-class restaurant. Inside the walls of restaurants and hotels where customer satisfaction is paramount, jobseekers can follow their dreams and prepare exquisite meals and feasts for the palate as a cook, give guests a warm welcome when they walk through the doors of a hotel as a receptionist and much more. Become a travel agent and advise people on the many dream destinations around the world. The tourism industry is full of new and interesting cultures, working as a tour operator gives you the chance to reveal all the jewels that travelers want to discover. When guests check in at a hotel a hotel manager is the one engaging with them in an upbeat manner, demonstrating the company culture and values and representing it in front of the media and general public. One cannot think well, love well, sleep well, if one has not dined well as goes the proverb by Virginia Woolf… That is why there are jobs in the gastronomy sector to satisfy the guests’ culinary needs.
