Community Host

Descrição da vaga

👋 About Boundless Life Boundless Life helps families live, work, and learn around the world. Since 2021 we've grown to eight locations across Europe, Asia, and soon Latin America, with 140+ team members. We provide family-friendly accommodation, an education system that travels with families, and communities where they can put down roots quickly — wherever they land. 🙌 The role This is a temporary position covering the absence of a team member on leave. It is expected to end on that colleague's return, in line with applicable notice requirements. As Community Host in Sintra, you're the bridge between our families and everything else — the team, the location, the local providers. You'll spend a large part of your day face-to-face with families, and the rest making sure their experience runs seamlessly. You will: Build genuine relationships with families, understand what they're looking for, and help new arrivals settle into the community Organise and host community events, and help families lead their own Resolve requests via our ticketing tool and book services on families' behalf Prepare for arrivals and work hands-on through turnover weeks, coordinating with the onboarding team Source and manage local providers and third-party vendors Keep operational documents current: Welcome Guide, brochures, emergency manuals, Google Map, inventory Gather feedback and spot opportunities to bring families together Contribute content to our internal UGC channel You'll be based at the hub but moving regularly between there and the community lounge (about 1.5km apart, on foot, with stairs), plus off-site visits to providers. No two days look the same. Success looks like: high NPS and a growing number of community-led activities. 🫶 About you Based in or near Sintra, able to commute daily between both locations 2+ years in Guest Relations, Customer Experience, or Community Building — ideally in hospitality Fluent written and spoken English and Portuguese Naturally outgoing and high-energy, and genuinely enjoy being around people all day Strong organiser: comfortable juggling a high volume of requests and multiple priorities at once Some experience organising events Available to start by the end of August, and comfortable with a temporary engagement covering a colleague's absence Thrive in a fast-paced startup environment 💥 What's in it for you Work somewhere extraordinary, surrounded by an international community Create the cultural moments and friendships

Requisitos