Front Office Agent (Night Shift) - Talent Day Melia Durres

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About Meliá Durrës Nestled along the beautiful Albanian coastline, Meliá Durrës offers a refined Mediterranean experience with world-class hospitality. As part of Meliá Hotels International, we are committed to excellence, innovation, and creating unforgettable guest experiences. Join our team and be part of a global family that celebrates diversity, growth, and purpose. Mission As a Night Shift Front Office Agent, you are the face of the hotel during nighttime hours, ensuring a smooth and secure guest experience. Your role is essential in maintaining high service standards, handling late check-ins and early check-outs, and supporting overnight operations. You contribute to the hotel’s success by delivering exceptional service, ensuring guest satisfaction, and maintaining operational continuity. What You Will Do • Guest Reception & Check-In/Out • Welcome guests arriving late and assist with check-in procedures. • Handle early morning check-outs efficiently and professionally. • Night Audit & Reporting • Perform nightly audits of financial transactions and prepare reports for management. • Ensure accuracy in billing and resolve discrepancies. • Guest Assistance & Problem Resolution • Respond to guest inquiries and resolve issues promptly and empathetically. • Provide information about hotel services and local attractions. • Security & Safety Monitoring • Monitor security systems and ensure guest safety during night hours. • Report any incidents or irregularities to the appropriate departments. • Coordination with Other Departments • Communicate with housekeeping, maintenance, and management to ensure smooth operations. • Prepare handover notes for the morning shift. • System & Reservation Management • Update reservations and manage room allocations. • Ensure all systems are functioning and ready for the next day’s operations. What We Are Looking For • Previous experience in front office or customer service, preferably in hospitality. • Strong communication and interpersonal skills. • Ability to work independently and remain calm under pressure. • Familiarity with hotel management systems (PMS) and basic accounting. • Fluent in English; knowledge of Albanian or Spanish is a plus. • A proactive, detail-oriented, and service-driven mindset. • Availability to work night shifts, weekends, and holidays.

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