Descrição da vaga
Located in the heart of the vibrant city of New York, INNSiDE New York NoMad is more than just a hotel. It's a haven of sophistication at the intersection of modernity and comfort. We're seeking a passionate Guest Experience Manager to join our team, offering a unique opportunity to contribute to crafting exceptional experiences for our guest Job summary: The Guest Experience Manager is the head of the department in the hotel, ensuring compliance with product, service and image standards, for the maximum satisfaction of customers, always offering unique and personalised experiences and committing to achieve excellence in customer satisfaction and optimisation of economic and human resources under their responsibility. What will you have to do? • Handle all VIP/special reservations. • Ensure compliance with all Quality Standards and ensure that the standards are consistently applied throughout all operations. • Coordinate activities with various departments throughout the Hotel in order to facilitate increased levels of communication and guest satisfaction. • Monitor the Hotel response system to ensure requests and defects are being responded to in a timely manner, that all guests receive follow up, and that all defects are corrected in a timely manner. • Work as a liaison between the corporate brand/marketing team and the property. • Track guest satisfaction surveys and maximize usage of the guest response tracking system. • Manager major communications with guests via TripAdvisor, Google and third party sites. What are we looking for? • University degree, preferably Tourism or Hospitality, Marketing or similar. • Advanced English. A third language would be an asset. • Knowledge of brand strategies • Knowledge of hotel management and/or Customer Experience tools. • Financial knowledge. • Knowledge of Hotel Operations. • Ability to lead and inspire a team. • Organisation and planning. • Analytical capacity. • Proactivity and Innovation. • Excellent communication skills. • High vocation for service. • Problem-solver. • Attention to detail. • 3 years in a similar position in the hospitality industry.
Requisitos
Sobre a empresa
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.
