Descrição da vaga
As a Banqueting Waiter/Waitress you will demonstrate service attributes in accordance with company standards including attention to detail, anticipation, accuracy and maintaining high levels of knowledge about the products and service offered in our F&B outlets. You will always follow the Food and Beverage service sequence set by the hotel and you will adhere to local regulations concerning health, safety, as well as brand standards and local policies and procedures. As a brand ambassador you will become a role model and your goal will be to sustain our InterContinental Life. Daily Tasks - Create a warm welcome for everyone and set the tone for each guest’s experience. Ensure an outstanding tailor-made service. - Take detailed customer orders and deliver food & beverage to guests. - Be knowledgeable of the menu offered and be able to make recommendations to our guests. - Analyse guest insights to identify and meet customer expectations and build on guest loyalty. - Promote teamwork and quality service through daily communication and coordination with other departments. - Receive payments and process transactions according to established policies and procedures. Balance cash drawer at close of shift. - Working with the other departments, identify additional sales opportunities to enhance revenue. - Maximise every sale opportunity by upselling and cross selling products or services in our FB outlets and other departments. - Serve food and beverage to the standards set by the Hotel - Ensuresthat mise-en-place is correctly carried out in his/her station and trays. - Make sure food and drinks are secure and stored safely following HACCP protocol- always keep stock replenished to minimise waste.
Requisitos
- Higher education qualification / equivalent in Hotel Management, Culinary Arts, or Related Field. - 1+ years’ related experience. - 5-star luxury experience is a must. - Fluent in English and Spanish – any other languages would be great. - Must obtain certifications or permits as required by local governmental agencies. - Oracle MICROS knowledge will be highly valuable. - Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays. - Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
Ubicación de la vacante
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Sobre a empresa
At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom. The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider. The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer. Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience. To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion. At InterContinental Barcelona you will be able to: • Be yourself • Bring in new new ideas, especially if they make our guests and / or colleagues happy. • Develop your potential. And from our side you will always have our support. We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!
