Restaurant Manager - Palazzo Cordusio Gran Melià Hotel

Descripción del empleo

MISSIONOrganize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives. OPERATIONS • Oversee daily restaurant operations: products, orders, service standards, and menu planning. • Manage inventories, stock levels, suppliers, and orders through SAP. • Monitor maintenance, HACCP controls, and cleaning schedules. • Review customer feedback (Review Pro, social media) and implement improvement plans. • Participate in briefings and management meetings to follow up on performance and results. • Control staff costs, productivity KPIs, and F&B investments (budget and PAI).  FINANCIAL MANAGEMENT • Understand and manage the department’s budget, supporting the Head of Department with forecasts. • Monitor financial performance and deviations from targets. • Ensure efficient ordering and use of materials and services in line with company procedures.  HUMAN RESOURCES • Support and participate in talent identification and staff development. • Promote HR tools and initiatives (development plans, climate surveys, internal programs). • Assist in recruitment and team promotion through social media. • Encourage team engagement and participation in wellness programs.  CUSTOMER EXPERIENCE • Ensure the correct implementation of brand standards and service philosophy. • Personalize the guest experience, anticipate needs, and resolve incidents effectively. • Share Voice of the Customer objectives and lead improvement actions when necessary. • Ensure the team is informed about hotel services, events, and experiences to promote them to guests.  HEALTH & SAFETY • Be familiar with the hotel’s evacuation plan and safety procedures. • Ensure compliance with Occupational Health and Safety policies. • Guarantee proper use and training on personal protective equipment (PPE).  LOCATION:  Palazzo Cordusio, Milan, Italy LANGUAGE REQUIREMENTS • Fluent in Italian and English (both spoken and written) — mandatory. • Knowledge of additional languages will be considered an advantage.

Requisitos