Descripción del empleo
MISSION: The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.
Key Responsibilities:
• Manage guest requests, anticipating needs and desires.
• Apply upselling and cross-selling techniques to optimize additional revenue.
• Personalize the guest experience and exceed expectations.
• Adhere to safety standards, procedures, and guest experience management tools.
Requirements:
• Education in Tourism, Social Sciences, PR, or a related field.
• Excellent command of English and the local language; a third language is a plus.
• At least 1 year of experience as a Concierge or in Guest Experience (GEX).
• Passion for luxury service, attention to detail, strong communication, and problem-solving skills.
• Team player; preferably a member of Les Clefs d’Or.
What We Offer:
• Dynamic and international work environment.
• Career development and continuous training opportunities.
• Initial 6-month contract with the possibility of extension.
• Contract Level: CCNL Turismo, C2
