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Your Tasks: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Front Office Agent*, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your tasks include: Guests satisfaction as the most important task Answer, screen and forward incoming phone calls/mails Register and check guests in Close guest accounts and check guests out Inform guests of the hotel rates and services Process accurate payment of guest accounts Complete and maintain any incident reports Listen and respond to guest queries Maintain a neat and orderly front desk and reception area Night shifts are also part of it Your Personality: Proven work experience as a receptionist Solid written and verbal communication skills in Spanish and English Computer skills PMS Skills, preferrable with OPERA Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize task Ability to handle stress and stay calm under pressure Customer service attitude High school degree; additional certification in Office Management is a plus Team work We Offer: If you feel addressed, we look forward to your exciting application. Please use the "Apply" button. *The job title does not mean the male variant, but stands for the gender-neutral designation of the profession. We welcome people of any gender, origin, sexual orientation and religion.

Requirements

Experiencia

2 - 3 years

Titulación mínima

Upper Secondary Education

Idiomas

English

Residencia

Region of vacancy

Report offer

About the company

Holiday Inn Barcelona - Sant Cugat

Sant Cugat del Vallès, Spain

+3 empleados

Hotel Chain

Website

Holiday Inn Barcelona Sant Cugat is a modern four-star hotel. The city hotel is located on Carrer del Danubi in the Sant Cugat district. Built with care and attention to detail, the hotel is of great value for families, business travellers and all other discerning guests. You are guaranteed to feel at home at Holiday Inn Barcelona Sant Cugat.

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