Job description
EinleitungThe Monte Rosa transports guests back to the origins of mountain tourism, steeped in the charm of the founding era yet entirely free of any musty, museum-like feel. We are seeking a qualified and passionate Front Desk Agent (m/f/d) to join our historical property. We are looking for motivated employees for the 2026/2027 winter season (December-April) Apply now! Your tasksWelcome, assist, and engage with guests throughout their stay, ensuring a personalized and memorable experience. Provide dedicated attention to VIPs, repeat guests, and special occasions. Handle guest requests, inquiries, and complaints professionally, ensuring timely resolution and service recovery. Coordinate guest preferences and special requests with all relevant departments. Maintain accurate guest profiles and participate in operational briefings to stay informed of arrivals and special requests. Conduct courtesy, pre-arrival, and pre-departure calls to enhance the guest experience and satisfaction. Respond to guest feedback and uphold LQA standards at all times. Manage incoming and outgoing calls, relay messages, and coordinate communication between guests and hotel departments. Provide information on hotel facilities, services, transportation, and local attractions. Promote and cross-sell hotel services, including F&B outlets and Concierge experiences. Monitor guest requests through hotel communication systems and ensure prompt follow-up. Support smooth arrival and departure experiences, including transportation, billing, and luggage arrangements. Experience with Protel On Premise or a comparable PMS system is desirable Benefits Central staff accommodation in the heart of Zermatt and Täsch Special staff, family & friends room rates and various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels) Fitness room available for our employees, as well as a wide range of sports activities in Zermatt Access to our pool area during designated staff swimming hours Through a development program, you have access to various training courses, such as those offered by Ritzy Discounts on seasonal or annual ski lift passes with the Zermatt resident card For employees who cannot or do not wish to work both the winter and summer seasons in Zermatt, we offer support in finding complementary positions through our partner hotels
