The Barcelona Destination Manager is the person ultimately responsible for the company's operations in Barcelona. Their mission is to ensure that all experiences in the destination operate to the highest standards of excellence, are profitable, and are well positioned across the main sales platforms.
They are responsible for the overall management of the Regular Tours (Open Tours and Premium Small Groups) vertical, as well as private experiences sold through OTAs. They lead the destination's team of guides, manage relationships with key suppliers, and share responsibility with the Global Director of Operations for achieving the business line's financial targets and maintaining its quality standards.
They work closely with the Revenue & Optimisation team, contribute to the development and launch of new products, and are part of the network of Destination Managers overseeing the company's operations across Spain and Portugal.
The role requires business acumen, team leadership, strong negotiation skills, and financial management capabilities, while maintaining close attention to the details of day-to-day operations.
Responsibilities
Full operational management of our tours and experiences in Barcelona.
End-to-end leadership of the guide team, from hiring to bringing out their best performance and a strong sense of ownership of our company values.
Relationship and negotiation with key providers.
Drive profitability by keeping costs under control and hitting margin targets.
Analysis of strategic KPIs of the destination (sales, profit, customer and product).
Ensure top quality standards across every experience and play an active role in developing new products.
Coverage of our other destinations in Spain and Portugal, together with the rest of the Destination Managers.
Basic Requirements
3+ years of experience in tourism operations, hospitality or a similar role.
Experience coordinating teams and managing day-to-day operations.
Good knowledge of Barcelona's tourism sector.
Fluent in English and Spanish, both written and spoken.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal skills.
Customer-oriented mindset and commitment to service excellence.
Ability to work independently, take ownership and make decisions.
Proficiency in Microsoft Office / Google Workspace.
Flexibility to adapt to the operational needs of the business.
Availability to work weekends on a rotating shift basis, according to the operational needs of the destination.
