Benefits. * Competitive wages * Compelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments) * Paid professional training * Employee discounts * Private healthcare & dental insurance (after six months of employment) * Growth opportunities through various development programs * Fun and engaging company-wide initiatives, including our EverBetter wellness program * Job stability * Life-long skills and experience * Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!

Requirements

Experience

Less than 1 year

Minimum degree

None of the above

Languages

English

Residence

European Union

Come and work with us. Are you a customer service representative looking to expand your skills and maximize your potential earnings? Are you English native or fluent with strong sales skills? Are you looking for a role that rewards you the more you put in? So we have the perfect opportunity for you! Our client is one of the world's most renowned financial software companies, delivering personalized experiences on a trusted and open platform. As a sales advisor in this project, your daily responsibilities will include: * Contact clients that are using the 3 month trial period quickbooks version through phone, ensuring the best quality service * Engaging with the clients explaining them the advantages to have the paid version finishing the process of Sale * Solve with precision and efficiency emerging issues that customers may face * Perform corrections and optimize the customers technical knowledge * Meet and exceed our service quality goals, compliance regulations and productivity targets * Create amazing experience that people value and we are proud of * Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: * Previous experience in cross sales (mandatory) * Native or proficient level of English (C2) * Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills * Analytical and problem solving skills with strong attention to detail * Persuasive Skills * Self-Motivating Skills * Negotiation Skills * Desire to learn and advance, be a curious investigator and problem solver * Must hold EU citizenship or valid work permit for Portugal * Be a local candidate or willing to relocate to Porto, Portugal

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About the company

Foundever

Lisboa, Portugal

Outsourcing / externalization of services

Website

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  Go further with Foundever™ Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

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