Requirements
To succeed in the role, you will need to have:
Native or proficient level of Spanish (C2)
Advanced level of English (at least C1) both verbal and written
Excellent listening and written/oral communication skills in supported languages
Previous experience with retention campaigns, demonstrating the ability to engage and retain customers.
Consistently achieve and maintain high customer satisfaction scores, reflecting the dedication to deliver exceptional service and ensuring positive customer experiences.
Proficient use of computers, email, internet, browsers, and order management/CRM systems.
A positive and enthusiastic attitude.
Proven experience in sales, with proven experience in engaging and persuading customers effectively.
Ownership and Responsibility while being resilient and able to positively influence outcomes.
Creative Problem Solving by applying established policies, procedures, and tactics, thinking outside the box when established methods are insufficient.
A customer-first mindset is essential.
Be committed to honest communication, avoiding any misleading information or tactics that could damage trust.
Ability to address concerns, answer questions, and resolve issues promptly is crucial for maintaining customer satisfaction and loyalty.
Flexibility and adaptability to constant changes.
Must hold EU citizenship or a valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal
