As Luggage & Door Supervisor, you will be responsible for the following duties:

• Supervise, motivate, and guide the Luggage Porters and Door team daily
• Conduct daily briefings to communicate occupancy, VIP arrivals, group
movements, and special requests
• Oversee and execute secure handling, accurate tagging, storage, and delivery of
guest luggage in adherence to security standards.
• Manage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and
private transport
• Support inventory control of luggage carts, tags, umbrellas, and entrance
equipment
• Assist management with team performance reviews and training documentation
• Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe.
• Maintain the cleanliness and organization of the lobby and entrance areas.
• Maintain the presentation of the front of house area to ensure a luxury experience
from arrival to departure.
• Assist with transportation arrangements, including taxis, airport transfers and valet
services.
• Coordinate closely with Concierge, Reception, Bell Desk, Housekeeping, and
Security teams
• Perform any other reasonable duties as required by the Chief Concierge.

Requirements

Minimum degree

Other courses

Experience

1 - 2 years

As Luggage & Door Supervisor, we expect from you:
• Valid driver’s license.
• Previous experience in the same role is preferred.
• Effective communication skills in English and Spanish (additional languages are a
plus).
• Well-groomed appearance, adhering to the hotel's grooming standards.

Report offer

Job location

Where we areMandarin Oriental Punta Negra, Mallorca, Carrer Punta Negra, Palma Nova, Spain

About the company

Mandarin Oriental Punta Negra, Mallorca

Punta Negra, Spain

Hotel Chain

Website

Enmarcado en el impresionante entorno de Puerto Portals, Mandarin Oriental Punta Negra fusiona a la perfección un lujo sutil y emocional con la belleza natural de Mallorca. Celebra la esencia de la isla a través de experiencias a medida, viajes culinarios dinámicos y un bienestar rejuvenecedor, diseñados para sumergirte en la vibrante atmósfera y las extraordinarias propuestas que Mallorca tiene para ofrecer.

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