Job description
MANDARIN ORIENTAL RESIDENCES, BARCELONA
Set in the capital of the Mediterranean, located on the most luxurious Avenue of Barcelona, Passeig de Gracia, Mandarin Oriental Residences, Barcelona offers the ultimate city address. Featuring 30 spacious apartments and 4 exquisite penthouses, residents will enjoy a luxurious way of life with exquisite interiors, a rooftop pool, fitness and wellness centre, and lounge, 24-hour service and the facilities of the award-winning Mandarin Oriental, Barcelona hotel at their disposal.
STRATEGIC INTENT
It is the mission and intent of this position that the Residential Concierge will keep the Residences’ perspective in mind at all times and carries out the mission of the Residences. Page 2 of 5 SCOPE OF POSITION / SUMMARY The Residential Concierge is responsible for providing luxurious tailored services to all Residences Owners, tenants and residents as well as to all Colleagues, assisting the Head Concierge when needed. Also, the Residential Concierge is responsible for the organisation, coordination, monitoring and maintaining of their shift to ensure a smooth and efficient operation of the Amenities Floor.
ORGANIZATION STRUCTURE
The Residential Concierge reports to the Head Concierge and subsequently to the Director of Residences.
DUTIES AND SUPPORTING RESPONSIBILITIES
Concierge responsibilities:
• Respond to Residences Owners/Residents needs and requests as directed.
• Offer a warm, sincere and personalized welcome to all residents.
• Create special conversations with residents which identify personal preferences to record in each guest’s profile history (via software).
• Be proactive and anticiate the complete requirements to make the experience a success.
• Inquire as to the success or enjoyment of the recommendations made.
• Maintain a daily record (via software) of all requests, reservations and confirmations for residents.
• Be knowledgeable of all in-house and arriving residents.
• Handling and organizing resident keys and our KeyTrak System.
• Develop working knowledge of our web-based system – Building Link.
• Record and provide follow up procedures for residential work orders.
• At the direction of management, assist in the coordination of all services that promote the maintenance and upkeep of owner’s homes and values.
• Coordinate and organize the daily activities of all residents.
• Arrange for package delivery and pickup for residents.
