Job description
What you’ll do
We are looking for a Bellperson/Doorperson to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible for ensuring guests feel welcome at our property as soon as they arrive, assisting with their luggage as well as other requests as needed.
- Greet all guests upon arrival.
- Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
- Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures equipment and exit paths, etc.
- Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
- All Valet Parking needs.
- Assist guest with general information when Front Office is not available.
- Consistently offer professional, friendly and engaging service.
- Promote all hotel functions and facilities.
- Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions.
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests.
- Possess knowledge of resort activities to ensure timeliness of customer needs.
- Ensure that all areas are kept neat and clean for our guests and colleagues.
What we are looking for...
- Previous experience in an upscale or lifestyle brand hotel is a big plus.
- Prior experience in customer service.
- Driving license B.
- Someone who understands, celebrates and embraces the SLS brand values.
- Ability to multitask and work in a fast-paced environment.
- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
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