Job description
What’s the internship? As Guest Experience Agent in training, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. Your day-to-day • Welcome guests in a friendly, prompt and professional manner. • Accommodating general and unique requests. • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics. • Provide information on hotel services and facilities. • Answer phones in a prompt and courteous manner. • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you? • Bachelor’s degree in hospitality or related field. • Must be fluent in local language and English, additional languages will be highly valuable. • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Room for professional growth in one of the largest hospitality companies. • Training programmes and access to IHG’s training tool. • Uniform and laundry service. • Meals whilst on duty. • Cool work environment and lots of fun! 😊
Requirements
About the company
You deserve a hotel as unique as you are. Every Kimpton takes your experience personally. Your wishes inspire us to delight you in unique ways making your stay the escape you didn’t know you needed. Add our bold, playful design, award-winning dining and perk-y amenities and you have the ultimate boutique hotel stay.
