Supervisor/a Recepción (Castillo Hotel Son Vida)

Job description

POSITION PURPOSE To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Receptionists and Concierges , maintaining a calm, professional environment at all times. ESSENTIAL FUNCTIONS •Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis •Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others •Prepare documentation for daily business. •Ensure prompt, efficient and courteous reception of guests. •Record and administer arrivals and departures. •Assist in training new staff members, coach them and monitor their performance. •Ensure full liaison with other members of the team •Ensure the desk is covered at all times, allocating meal breaks sensibly. •Full awareness of current daily status of Hotel. •Be aware of daily functions, events, VIP and group arrivals. •Ensure smooth hand over to next shift. •Handling communication and recording of complaints. •To carry out any other duties as required •Strong communication with other departments, especially Reservations and Concierge •Strong relationship with guests and internal customers •Key relationship with Front Office Manager , and other HOD’s

Requirements