Front Office Agent Intern - Melia Durres

Job description

About Meliá Durres Meliá Durres is a premium beachfront resort on the Adriatic coast, offering guests an unforgettable experience through exceptional service, modern facilities, and Mediterranean charm. As part of Meliá Hotels International, we are committed to excellence, innovation, and creating memorable stays for every guest. Job Mission As a Front Office Agent Intern, you will be the first point of contact for our guests, playing a vital role in shaping their overall experience. Your mission is to provide warm, professional, and efficient service, ensuring smooth check-in and check-out processes while supporting the Front Office team in delivering the highest standards of hospitality. What You Will Do Welcome Guests with Excellence Assist in greeting guests upon arrival, ensuring a friendly and professional first impression. Support Check-In and Check-Out Processes Learn and assist with registration, room assignments, and handling guest inquiries efficiently. Provide Information and Assistance Respond to guest questions about hotel services, local attractions, and amenities, ensuring a personalized experience. • Handle Administrative Tasks Support the team with daily reports, reservations, and updating guest profiles in the system. • Collaborate Across Departments Coordinate with housekeeping and other teams to ensure guest requests are fulfilled promptly. • Maintain Brand Standards Uphold Meliá’s service standards and contribute to creating a welcoming and professional environment. What We Are Looking For • Education: Currently enrolled in Hospitality, Tourism, or related studies. • Passion for Service: Genuine interest in hospitality and guest satisfaction. • Communication Skills: Strong interpersonal and language skills (English required; additional languages are a plus). • Team Player: Ability to work collaboratively in a fast-paced environment. • Adaptability: Willingness to learn and take on new challenges. • Professional Attitude: Positive, proactive, and detail-oriented approach to work. Why This Internship Matters This internship is an opportunity to gain hands-on experience in one of the most critical areas of hotel operations. The Front Office is the heart of guest interaction, and your contribution will directly impact guest satisfaction and loyalty. You will learn industry best practices, develop essential hospitality skills, and build a foundation for a successful career in hotel management.

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