Job description
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What’s the Job? Every memorable event starts with exceptional planning. As an Events Coordinator, you’ll be the trusted point of contact for our clients, bringing their vision to life and ensuring every detail is seamlessly delivered. From the first enquiry to the final farewell, you’ll coordinate guest rooms, meeting spaces, food and beverage, and personalised services, creating exceptional experiences while maximising guest satisfaction and commercial performance. Your Day-to-Day - Be the warm welcome that kicks off a memorable Club InterContinental experience. - Take and manage guest bookings, up-selling opportunities, and share ways to enhance their stay. - Ensure smooth check-in and check-out experiences — verifying IDs, issuing keys, and managing safety deposit boxes. - Stay one step ahead of guest needs — record and act on preferences, and handle messages, requests, questions, and concerns. - Be a trusted and discreet point of contact for all Club guests, resolving any issue with empathy and efficiency, and escalating when needed. - Take ownership of guest complaints and ensure resolutions exceed expectations. - Maintain full awareness of daily events, VIP arrivals, and special occasions, ensuring personalized touches throughout the stay. - Ensure the Club InterContinental Lounge and Front Desk areas are always immaculate and inviting. - Occasionally perform waiter duties during Club Lounge shifts, providing seamless service and continuity of experience.
Requirements
- A background in Tourism, Hospitality, Events, or a related field, with a genuine passion for creating exceptional guest experiences. - Excellent written and spoken English skills. Additional languages are highly valued. - Previous experience in groups, events, sales or a related hospitality role. - Strong organisational and administrative skills, with the ability to manage multiple priorities while maintaining exceptional attention to detail. - A proactive and creative mindset: you anticipate client needs, identify opportunities, and turn ideas into memorable experiences. - Confident communication and negotiation skills, with the ability to build trust, manage expectations, and handle challenges with diplomacy. - The flexibility, resilience, and collaborative spirit to perform effectively under pressure and work seamlessly as part of a team.
Ubicación de la vacante
About the company
At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom. The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider. The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer. Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience. To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion. At InterContinental Barcelona you will be able to: • Be yourself • Bring in new new ideas, especially if they make our guests and / or colleagues happy. • Develop your potential. And from our side you will always have our support. We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!