We are looking for Security Manager - The Rivus Residences (Ho Chi Minh)
Misison:
The Security Manager is responsible for leading and managing all security operations across luxury villas, common areas, recreational facilities, and property assets. The role ensures a safe, secure, and welcoming environment for homeowners, residents, guests, visitors, and employees while maintaining the highest standards of hospitality, professionalism, discretion, and service excellence.
The Security Manager plays a critical role in protecting people, assets, and the reputation of the community through proactive risk management, emergency preparedness, security technology, and resident-focused service delivery.
What will you have to do?
Security Operations & Asset Protection
• Manage all daily security operations across villas, clubhouses, amenity facilities, and common areas.
• Develop, implement, and maintain security policies, procedures, and post orders.
• Ensure effective control of all access points, perimeter security, vehicle access, and visitor management.
• Conduct regular security inspections, patrols, and risk assessments throughout the property.
• Oversee key control systems, access cards, CCTV monitoring, and security technology platforms.
• Investigate security incidents, accidents, losses, and violations, ensuring proper documentation and follow-up.
• Coordinate security support for VIP residents, property events, and special functions.
Resident & Guest Experience
• Promote a service-oriented security culture that balances safety with luxury hospitality standards.
• Establish positive relationships with homeowners, residents, and guests while ensuring privacy and discretion.
• Respond promptly and professionally to security concerns, complaints, and emergencies.
• Support resident arrivals, departures, and special requests as required.
• Ensure all security personnel maintain exceptional grooming, professionalism, and communication standards.
Emergency & Crisis Management
• Lead emergency preparedness programs and response procedures.
• Develop and maintain emergency response plans for fire, medical incidents, natural disasters, and security threats.
• Conduct regular emergency drills and security training exercises.
• Coordinate with local authorities, emergency services, and external stakeholders when necessary.
• Ensure business continuity and incident recovery plans remain current and effective.
Leadership & Team Management
• Recruit, train, develop, and supervise the security team.
• Manage staff scheduling, deployment, performance evaluations, and career development.
• Foster a culture of accountability, vigilance, teamwork, and customer service excellence.
• Conduct regular security briefings, training sessions, and performance reviews.
• Ensure adequate staffing levels to support operational requirements.
Financial & Administrative Management
• Assist in preparing and managing the departmental budget.
• Monitor security-related contracts, equipment, and operational expenditures.
• Ensure effective inventory management of security equipment, uniforms, keys, access cards, and communication devices.
• Prepare security reports, incident summaries, and operational performance analyses.
• Identify opportunities to improve operational efficiency and cost effectiveness.
Health, Safety & Compliance
• Ensure compliance with all applicable safety, security, fire, and regulatory requirements.
• Conduct routine safety inspections and hazard assessments.
• Support workplace health and safety initiatives across the community.
• Ensure proper maintenance and testing of security and life-safety systems.
• Promote a culture of safety awareness among residents, employees, and contractors.
What are we looking for?
Education
• Bachelor's Degree or Diploma in Security Management, Criminal Justice, Hospitality Management, Business Administration, or a related field preferred.
Experience
• Minimum 5 years of progressive security experience, including at least 2 years in a managerial or supervisory role.
• Experience within luxury hotels, resorts, branded residences, private clubs, mixed-use developments, or high-end residential communities preferred.
• Local experience is required
Language
• Native Vietnamese and basic communication level of English
