Job description
Tucked away within a lush polo estate in Dubai, Meliá Desert Palm is a luxury urban resort where wellness, personalised service and meaningful experiences come together. We are currently looking for a dedicated and detail-oriented Housekeeping Attendant to join our Housekeeping team.
This role goes beyond cleaning guestrooms, we are looking for someone who takes pride in creating welcoming and immaculate spaces, pays close attention to detail, and is committed to delivering exceptional experiences for our guests. The ideal candidate is reliable, service-oriented, and passionate about maintaining the highest standards of cleanliness, presentation, and comfort within a luxury hospitality environment.
At Meliá Desert Palm, a member of The Meliá Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
The Housekeeping Attendant is responsible for maintaining guest rooms, villas, public areas and back-of-house spaces to the highest standards of cleanliness, hygiene and presentation, as well as carrying out other duties assigned by the department as necessary.
What will you be doing?
• Service assigned guest rooms and areas in accordance with Meliá Hotels International standards.
• Provide friendly, courteous, prompt and personalised service to guests and colleagues.
• Attend to guest requests in a timely and professional manner.
• Maintain the highest standards of cleanliness, hygiene and presentation in all assigned areas.
• Take responsibility for the safe handling and control of assigned keys and hotel property.
• Report room discrepancies, maintenance issues and any unusual findings in accordance with hotel procedures.
• Ensure effective utilisation of resources and supplies within assigned work areas.
• Maintain records and checklists related to daily operations and assignments.
• Deposit all lost and found items at the Housekeeping Office on the same day they are discovered.
• Coordinate effectively with the minibar team for amenities and in-room services.
• Maintain housekeeping equipment, carpets, fixtures and furnishings within assigned areas.
• Contribute positively to teamwork and departmental cooperation.
• Interact with guests in a pleasant, professional and helpful manner.
• Ensure cleaning chemicals are correctly diluted, handled, used and stored.
• Support the hotel's sustainability initiatives by conserving energy and reducing waste.
• Adhere to the hotel's grooming and appearance standards at all times.
• Coordinate with Engineering and other departments to ensure guest areas remain in excellent condition.
• Attend all assigned training sessions and departmental meetings.
Daily Tasks
• Attend departmental briefings and take note of all operational updates.
• Collect daily assignment sheets, keys, equipment and supplies required for the shift.
• Ensure housekeeping pantries are clean, organised and adequately stocked throughout the shift.
• Inspect guest corridors, lift landings and assigned areas for cleanliness and maintenance requirements.
• Clean and service guest rooms, villas and public areas according to established standards.
• Prioritise room cleaning requests and prepare departure rooms according to operational needs and guest arrival times.
• Change bed linen in accordance with hotel standards and guest preferences.
• Replenish guest amenities and supplies as required.
• Ensure soiled linen and waste are removed from pantries and work areas at the end of each shift.
• Use only clean, fresh and approved linen in guest rooms.
• Clean and maintain housekeeping equipment after use.
• Follow all hotel security, health and safety procedures.
What are we looking for?
• Previous housekeeping experience in a hotel environment is required.
• Attention to detail and commitment to cleanliness standards.
• Positive attitude with a passion for guest service.
• Ability to work independently and as part of a team.
• Good communication skills.
• Basic knowledge of hotel facilities and services.
• Understanding of lost and found procedures and housekeeping standards.
• Flexibility to work shifts, weekends and public holidays.
