CRM & Loyalty Trainee - Minor Hotels Eu&Am - Madrid

What will you do?

What will be your mission?

The CRM & Loyalty Trainee will assist in the execution of CRM Global Campaigns, Loyalty Program and Public Promotions.

He/she will collaborate with Business Units, Revenue, Brand and eCommerce teams to ensure strategy alignment and meet traffic, engagement, revenue and recurrence targets.

What will you do?

• Coordination and follow up of promotional and marketing materials with other areas.
• Implementation of marketing campaigns and assist with target segmentations in the campaign management tool.
• Facilitate recurrent and ad-hock reports for campaigns KPIs.
• Conduct and follow up competition benchmark reports.
• Support to Data Protection in Email Marketing campaigns according to GDPR regulation.

What are we looking for?

• What are we looking for?

   

  • Prior experience within a CRM/Digital Marketing department will be appreciated.

   

  Qualifications

   

  • Degree in Marketing, Advertising, Audiovisual Communication or similar studies.
  • Fluent English and Spanish (written and spoken, is a must), other languages are meriting.
  • Proficiency in Excel and PowerPoint.
  • Experience with Marketing Automation platforms and Google Analytics will be valued.

   

  Preferred Skills

   

  • Highly organized and with great attention to detail.
  • Cross-functional collaboration and high customer orientation (internal customer).
  • Ability to handle multiple tasks, meet deadlines and work with several stakeholders.
  • Innovative and creative mindset and always strive to achieve best-in-class customer satisfaction and loyalty.
  • Feels comfortable performing basic campaign analysis and converting data into business decisions.
  • Target oriented, curious and proactive team player.
  • Photoshop basic knowledge is highly appreciated.

  Conditions

  • The position is based in Madrid Headquarters, located in the center of the city: c/ Santa Engracia 120 28003 (hybrid remote & office working model).
  • Full-time position. Immediate incorporation. Duration: 1 full year.
  • You will join a young, multi-cultural team with an international scope.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.