Job description
Mission: Your role is key to ensure the department's efficiency. The Front Office Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. What will you have to do? • Supervise and coordinate all Front Office operations • Ensure the smooth running of shifts and the quality of reception services provided • Ensure compliance with hotel and Melia Hotels International procedures and quality standards • Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations • Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly • Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc. • Set and optimize the team's upselling targets • Conduct ongoing training with existing team members and ensure that new team members are certified as required • Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients. What are we looking for? • At least 2-3 years of experience in a similar role • High level of English and the knowledge of a second language will be a plus • University degree in Hospitality • Knowledge of PMS Opera Cloud would be a plus • Strong leadership, personnel management, and decision-making skills.
Requirements
About the company
Somos la compañía líder en España y una de las mayores del mundo, con diez marcas reconocidas y más de 370 hoteles en cuatro continentes. Meliá Hotels International es el único entre los veinte mayores grupos hoteleros internacionales con un origen vacacional y con el tamaño ideal para combinar una excepcional hospitalidad con una gestión eficiente y cercana a sus stakeholders. Todo esto, unido a nuestra calidez y pasión españolas, nos hace únicos y diferentes. En Meliá todos somos Very Inspiring People, grandes profesionales que hacen el día a día más fácil y excepcional. Desde el recién llegado hasta el más veterano, todos ellos reúnen unas cualidades únicas e importantes que hacen que trabajar en Meliá sea una oportunidad de crecimiento constante y un pasaporte para crear tu futuro donde quieras.